In an effort to reduce phone wait times and improve the patient experience, Alameda Health System (AHS) took a deep dive into call center operations. Reports showed our patients were on hold from seven to 25 minutes. The call center team proudly reports a wait time reduction of 700 to 2,500 percent. “Our goal [...]
Alameda Health System’s (AHS) Acute Rehabilitation Unit (ARU) is transferring from AHS-Fairmont Hospital to AHS-San Leandro Hospital in a move that will complete a $28 million reconstruction project at the San Leandro Campus. The renovations began in March 2018 to comply with 2020 seismic requirements. ARU patients will move into the space Sunday, December 8, 2019. [...]
Benny, a 12-year-old Maltese Shih Tzu, began rounding at our Southshore Skilled Nursing facility this month, bringing comfort and smiles to our patients. Research shows that animal-assisted therapy can significantly reduce pain, anxiety, depression and fatigue in people with a range of health problems leading to an improved patient experience. “I think Benny is fantastic. [...]
Alameda Health System strives to provide culturally competent care and to align programing and resources to meet the needs of the diverse communities we serve. Our HealthPATH program, which includes a collection of pipeline and workforce development programs, work with teaching institutions in the community to expose young people to health careers and inspire them [...]
I grew up in this area. I was very familiar with Highland Hospital. So when I went to nursing school, one of the things I was looking for was a facility that could provide me with a strong experience in nursing that would further my career. I always wanted was to pursue a master’s degree, [...]
It’s no secret that we live in earthquake country and the recent earthquakes in southern California are a reminder that we all need to be prepared for emergencies. Earthquakes strike without warning and often impact our access to water, electricity, phone service and emergency personnel for days if not weeks and months. The Federal Emergency [...]
For almost 20 years AHS has partnered with the City College of San Francisco to offer internships to six to eight of their health care interpreter students each semester who speak various languages including Arabic, Cantonese, Mandarin, Spanish, Tigrinya and Vietnamese. At the program graduation ceremony this year AHS was recognized with a distinguished [...]
A new state-of-the-art 3T MRI (magnetic resonance imaging) scanner was installed at Alameda Health System (AHS)-Highland Hospital this week. The AHS Foundation secured a $6 million grant from Kaiser Permanente in 2016 to expand MRI services at Highland. In order to install the new equipment an external wall of the hospital had to be [...]
The Creedon Wound Care Center outpatient facility that is part of Alameda Health System-Alameda Hospital, recently received the Healogics Center of Distinction Award. Creedon achieved this honor by exceeding outstanding clinical and operational results in 2018, including a patient satisfaction rate above 90 percent and a healing rate above 90 percent. Healogics is one of [...]
The Alameda Health System (AHS) Family Birthing Center (FBC) recently hosted a validation visit from Beta Healthcare Group’s perinatal risk insurance manager. AHS was informed that the FBC had successfully implemented strategies identified for the “Quest for Zero: Excellence in OB” program as crucial to the safety of its mothers and babies. As a result, [...]
